How Voice Of Customer Data Is Being Used: Part 1
In this blog, I am going to jump back to the topic of Voice of Customer (VOC) feedback. I was recently asked to provide an example of how VOC feedback is being used by Business and Finance service units to identify areas of opportunity and make improvements. One department that is very active when it comes to listening to customers is Parking and Transit Services. They have put a great deal of effort into assessing customer needs, the university’s needs, and balancing all of this with operational requirements.
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