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The Service Excellence Initiative will fundamentally advance the way in which student service is delivered across ASU. Our mission is to empower ASU to deliver an exceptional, student-centered, service experience.
The objectives of the Service Excellence Initiatives are:
This is a multifaceted effort focused on:
Build and maintain a culture where service-providers focus on the service experience, in addition to the outcome.
Implement service-focused technology.
Identify and implement strategies and tactics to drive consistent, student-centric communications across ASU.
Collect and share service metrics to provide benchmarks and identify necessary service improvements.