Sun Devil Service Training and Development

Sun Devil Service Principle #4 is to engage in professional development to meet the expectations for service excellence.  Continuing professional development benefits you, ASU and our community.  Development is also an important part of your annual performance evaluation.  Every ASU staff member is eligible for at least 16 hours of professional development training each year.

The Leadership and Workforce Development Group develops and delivers programs for ASU employees to enhance job and organizational knowledge, professional development, job performance, and satisfaction.  There are several upcoming workshops that support Sun Devil Service.  Click on the links below to learn more and register to attend a session.

Critical Elements of Excellent Service

Wednesday, July 15, 8:30 - 10:30 a.m.
NH2, Room 101, Downotown Campus

Tuesday, July 28, 2015, 8:30 - 10:30 a.m.
University Center, Building A, Room 134, Tempe Campus

What is the most important thing you can do to improve relationships with our students?  The answer is as obvious as it is overlooked – improve the student experience.  The student experience is the perception that students have of their interactions with ASU.  At this workshop, you will learn the three primary aspects of a service interaction that are important to students and how to provide better service by using solutions from those three categories.

Service Tools to Make YOU Successful

Wednesday, September 9, 2015, 8:30 - 10:30 a.m.
Memorial Union, Room 228, Tempe Campus

Are you looking to improve service processes and delivery in your department?  If so, this workshop is for you!  You will learn how to use mind maps, process maps, and service blueprinting to innovate in your area.  These techniques will allow you to clearly visualize your service processes and identify opportunities for improvement.

Front-Line Employees: Key to Excellent Service

Tuesday, October 20, 2015, 8:10 - 9:55 a.m.
Computing Commons, Room 120, Tempe Campus

Our front-line employees are critical to service at ASU and more often than not, our front-line staff are our students.  Orienting, training, and engaging your student workforce is critical to providing exceptional service.  At this workshop, we will review student feedback about their interactions with student employees.  ASU experts will share their experiences managing a large student workforce and walk us through scenarios to assess and develop skills with our front-line employees.

View the July-December 2015 Leadership and Workforce Development workshop catalog.

If you're unable to attend a training in-person, please visit the Sun Devil Service Blackboard Course to review the recorded sessions and find trainings relevant to your position at ASU.