Sun Devil Service Standard and Principles

Arizona State University is committed to providing exemplary service to our customers to promote student success and pride in being a Sun Devil. For this reason, the university is introducing the Sun Devil Service Standard and Principles to define service excellence at ASU. [More]

Student Service Center Enhancements

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Adding Detail To A Process Analysis With SIPOC-R

I was talking with a Director from Facilities Management, and we were looking at some repeating issues that they have been dealing related to building maintenance.  The issues they are seeing can result from a number of different root causes, but one could be the failure of critical parts in machinery.

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