Sun Devil Service Standard and Principles

Arizona State University is committed to providing exemplary service to our customers to promote student success and pride in being a Sun Devil. For this reason, the university is introducing the Sun Devil Service Standard and Principles to define service excellence at ASU. [More]

Student Service Center Enhancements


What Is Lean – An Overview Of The Five Principles

In my last blog, I mentioned that I am occasionally asked to describe Lean and explain what it does for an organization.  This is a continuation of that last post, and I will provide a brief overview of each of the five principles of the Lean methodology.

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