Sun Devil Service Standard and Principles

Arizona State University is committed to providing exemplary service to our customers to promote student success and pride in being a Sun Devil. For this reason, the university is introducing the Sun Devil Service Standard and Principles to define service excellence at ASU. [More]

Student Service Center Enhancements

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Developing Performance Standards Using The PCCM Format

Early in my career, I found that setting clear performance standards for my team was critical to success.  The standards described my expectations of the team members, allowed me to assess how well they were performing, and helped me identify areas where they needed additional coaching, resources, and support.  Performance standards made interacting with the team much easier, as we all knew what had to be done, how, by when, and what acceptable results looked like.

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