Sun Devil Service Standard and Principles

Arizona State University is committed to providing exemplary service to our customers to promote student success and pride in being a Sun Devil. For this reason, the university is introducing the Sun Devil Service Standard and Principles to define service excellence at ASU. [More]

Student Service Center Enhancements

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The Six Sigma DMAIC Method

It seems like every approach to project management or process improvement has its own model to guide people through the process.  The models usually come with their own clever acronym to help people remember the key points or phases, and Six Sigma is no exception.  We use the acronym DMAIC to describe the five phases of a Six Sigma project.  In this blog I am going to walk you through these phases, describe the purpose of each phase, and tell you a little bit about what happens during each one.

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