Sun Devil Service Standard and Principles

Arizona State University is committed to providing exemplary service to our customers to promote student success and pride in being a Sun Devil. For this reason, the university is introducing the Sun Devil Service Standard and Principles to define service excellence at ASU. [More]

Student Service Center Enhancements

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Identifying Root Causes With A Cause And Effect Tree

“I had no idea that we do all of that.”  I often hear that phrase when working with departments and mapping their processes.  I have seen what was supposed to be nothing more than a couple of service steps turn into a flow chart spanning several pages of 11”x17”paper.  This is because processes generally have many moving parts (steps) and factors that affect results, but which are not readily apparent to the casual observer.

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