Sun Devil Service Standard and Principles

Arizona State University is committed to providing exemplary service to our customers to promote student success and pride in being a Sun Devil. For this reason, the university is introducing the Sun Devil Service Standard and Principles to define service excellence at ASU. [More]

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An Introduction To Process Mapping

When you begin looking at a service process with the intention of improving it, it is important to start out by developing a better understanding of how the process works, and what goes into and comes out of it.  A good place to start is by creating a process map.  This is a pictorial representation of a process, made up of a variety of graphical symbols and connecting arrows, which show the stream of activities and decision points that make up the process.

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