Sun Devil Service Standard and Principles

Arizona State University is committed to providing exemplary service to our customers to promote student success and pride in being a Sun Devil. For this reason, the university is introducing the Sun Devil Service Standard and Principles to define service excellence at ASU. [More]

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Who Applies Six Sigma?

I am a certified Six Sigma Master Black Belt.  When I introduce myself using that description, I occasionally get some strange looks.  I even had one person question why I was using a martial arts title in a business setting.  Admittedly, the use of belt terms can be confusing to those who are not familiar with Six Sigma, and I usually have to take a moment and describe what they mean.

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